Privacy Policy
1. Who We Are
This Privacy Policy explains how Ebabra (“we,” “us,” “our”) collects, uses, discloses and protects personal information through https://nz.ebabra.com (the “Site”) and our related SMS, email and calling communications.
We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020 and, where relevant, the Unsolicited Electronic Messages Act 2007.
If you have any questions about this policy or how your information is handled, contact us at:
Email: [email protected]
Phone: +1 (437) 830-1393
Address: 31 Erinlea Crescent Scarborough, ON M1H 2S8 Canada
2. Personal Information We Collect
Depending on how you interact with us, we may collect:
Contact details — first name, last name, email address, mobile number
Property information — property address, suburb, property type, bedrooms, bathrooms
Buyer information — preferred area, budget, finance position, buying timeframe
Vendor information — reason for selling, selling timeframe, property details
Appointment and enquiry details — appraisal requests, open home registrations, demo bookings, agency name, number of agents, region
Communication records — SMS, email and call history between you and us, and any information shared during those conversations, including with our AI Assistant
Technical information — IP address, browser type, device information and website usage data (see our Cookie Policy for details)
We only collect information that is reasonably necessary for the purposes described below, and wherever practicable, we collect it directly from you.
3. How We Collect Your Information
We collect personal information when you:
Complete a form on our Site (Buyer Lead, Vendor Lead, Property Appraisal, Open Home Registration, Book a Demo, or Contact form)
Call, text or email us, or a member of our team
Interact with our AI Assistant via chat or SMS
Attend an open home and provide your details
Browse our Site (via cookies and similar technologies)
4. Why We Collect and Use Your Information
We use your personal information to:
Respond to your enquiry and follow up on your buyer, vendor, appraisal, open home or demo request
Assess and qualify your enquiry (including basic qualification carried out by our AI Assistant before an agent takes over)
Match you with an appropriate agent and schedule appointments
Prepare property appraisals (see the important note on appraisals under our Terms & Conditions)
Send you SMS and email updates, reminders and follow-up communications relevant to your enquiry
Improve our Site, our follow-up processes and the services we offer
Meet our legal, regulatory and contractual obligations
5. SMS and Email Communications
By submitting a form or opting in on our Site, you consent to receive SMS and/or email messages from us relating to your enquiry, appointment reminders, and (where you have separately opted in) marketing communications.
SMS consent is never bundled with, or required to complete, an unrelated transaction.
You can opt out of SMS at any time by replying STOP, and out of email by using the unsubscribe link in any email.
Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
6. Disclosure of Your Information
We do not sell your personal information. We may share your information with:
Team members and agents at Ebabra who need it to respond to your enquiry
Trusted service providers who host our CRM, website, calendar, email and SMS systems on our behalf, solely to help us deliver our services to you
Government agencies or other parties where required or authorised by law
Any service provider we use is required to protect your information and use it only for the purpose we’ve engaged them for.
7. Where Your Information Is Stored
Your information is stored securely using our CRM and website platform provider’s hosting infrastructure, which may store data outside New Zealand. We take reasonable steps to ensure any such provider maintains a comparable standard of protection to that required under New Zealand law.
8. Data Security
We use reasonable technical and organisational safeguards to protect your personal information against loss, misuse and unauthorised access, alteration or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Cookies
Our Site uses cookies and similar tracking technologies. Full details are set out in our Cookie Policy.
10. Access, Correction and Complaints
Under the Privacy Act 2020, you have the right to:
Ask us whether we hold personal information about you and to access that information
Ask us to correct any information you believe is inaccurate, incomplete or out of date
To make a request, contact us using the details in Section 1. We will respond within the timeframes required by law.
If you’re not satisfied with how we’ve handled your personal information, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.
11. Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymised.
12. Children’s Privacy
Our Site and services are intended for adults (18+) engaging with real estate services. We do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
Ebabra - 31 Erinlea Crescent Scarborough, ON M1H 2S8 Canada - [email protected] | +1 (437) 830-1393
A real estate CRM and automated follow-up system built for New Zealand agents, teams and agencies.
© 2026 Ebabra. All rights reserved.
Marketing for real estate professionals across New Zealand.
Marketing for real estate professionals across New Zealand.